Sorveno Translate support

Email support@sorveno.app in English or Japanese. We answer within one business day (JST).

Common questions

Will the App overwrite translations I edited myself?

No. When you edit a translation in Shopify, the App detects it and locks that item. Locked items are never touched by automatic runs. Translations that already existed before you installed the App are locked as well. The one exception is a translation Shopify marks as outdated because the original text changed after it was written: the App refreshes it and keeps the previous version in History. You can unlock or restore any item from the Translations page.

What happens when I uninstall?

Your translations stay in your store. The App removes its own records within 48 hours. Nothing is added to your theme, so there is nothing to clean up.

Which content is translated?

Products, options, collections, pages, blogs, menus, filters, metafields, image alt text, policies, email templates and delivery method names. Theme text is optional (Settings → Theme text) because most themes ship their own translations. URL handles are left unchanged unless you opt in.

How is pricing calculated?

By the number of products in your store: Starter (up to 1,000), Growth (up to 5,000), Scale (up to 20,000). Languages and words are unlimited on every plan. Every plan includes a 14-day free trial.

Switching from another app?

日本語サポート

日本語でのお問い合わせも support@sorveno.app へどうぞ。1営業日以内に返信します。